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Returns


RMA Policy

All Returned Merchandise items must be accompanied with a valid RMA (Returned Merchandise Authorization) number issued by our Customer Service Department. This RMA number is required for both returns and repairs. All items arriving at American Design Company without a valid RMA number are automatically refused.

After obtaining the RMA number, you will need to send the package to the address given to you at the time you obtain the RMA, shipping prepaid and insured. Please make sure to mark your package clearly with the valid RMA number to insure acceptance. No package will be accepted if it is shipped "COD", "Freight Collect", or "Third Party Billing". Please include a brief description of the reason for the return, even if you have previously described the problem when requesting the RMA Number.

Custom work & limited edition art pieces cannot be returned. These items can only be returned if they were damaged or shipped to you incorrectly. Please be sure to inspect all packages up on arrival & note any damage with the delivery driver.

The customer is responsible for shipping charges on all returns unless we have shipped the product to you in error or if it was damaged by the carrier.

RMA Number Request
 
Note: If you don't have your email or order number,
          please call customer service at 214-441-1069.
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