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Terms of Warranty

 




We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied with your purchase you may return the product with in 30 days with an appropriate receipt.

All products should be by insured mail or other insured carrier. Please contact customer service, either by email or telephone, to obtain a Return Merchandise Authorization (RMA) Number before returning any items for service

Please contact us at info@americandesigncompany.com to receive an RMA number and address to return your product to. Please realize that custom items & specialized pieces of Art are not returnable please make sure these items meet your requirements

In all the terms of the Manufacturer's warranty will apply. American Design Company will warrant the workmanship for a period of 6 months from purchase. American Design Company will, at in its sole discretion, either repair or replace any defective merchandise within the warranty period. In the event that replacement of the product is necessary, and the product is no longer available, we reserve the right to substitute a similar item of equal or greater value. It is very important that all products be used and operated according to the manufacturer's specifications and instructions accompanying them.

This warranty EXCLUDES misused, damage or wear and tear to the product. Damage caused by alterations or repair not by us will void the warranty and we disclaim any liability. Under no event shall our liability exceed our sales price of the product.

This warranty comes to force only if it is accompanied with copy of the purchase receipt or credit card sales slip and the warranty certificate is fully and correctly completed by us or our authorized dealer.

All damage or shortages must be reported within 7 days of receipt of shipment. Items returned without the appropriate RMA number are subject to a 20% restock fee.

*We cannot accept merchandise returned more than six months after the delivery date; it will be shipped back to you at your expense

**We're sorry, but we cannot accept COD packages.

Custom work & limited edition art pieces cannot be returned. These items can only be returned if they were damaged or shipped to you incorrectly. Please be sure to inspect all packages up on arrival & note any damage with the delivery driver.

The customer is responsible for shipping charges on all returns unless we have shipped the product to you in error or if it was damaged by the carrier.

All coupons are Exclusive & cannot be used in conjunction with any other offer.
RMA Number Request
Customer Email: *
Order Number: *
 
Note: If you don't have your email or order number,
          please call customer service at 214-441-1069
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